Support Blog

Windows 10 Update removes .NET 3.5

Microsoft is rolling out an update that removes .NET 3.5 from Windows 10 PC’s


Unfortunately Graphical CounterAct requires .NET 3.5 to run.


The easiest solution is just to reinstall .NET 3.5 from the Microsoft Website.


Click on the link below and follow the steps to install


Hopefully further updates will not remove it again.



CounterAct release - 2.5B


CounterAct letterhead size


We are nearly 70% of the way through upgrading our user base to the latest CounterAct release, 2-5B.


In the latest CounterAct upgrade, Border has launched two new mobile apps – stock checking and purchase orders, added more options to Delivery Scheduling and created a powerful new Product Purchase Enquiry report.




Three New Support Staff Members

We would like to welcome three new staff members to the support team:


Christo Kotze has joined as a new Customer Support Executive. Christo has a wealth of experience in IT, both hardware and software.


Nick Thompson has joined as Support Project Manager. Nick will be helping with new installation and customer training as well as general support. 


Becky Harrison is our new Sales & Support Administrator. Becky will be answering the phones, logging calls and making sure everything runs smoothly.       


We are working hard to get our new staff up to speed as quickly as possible while making sure we can help you quickly and efficiently with any issues you may have


I am sure you will join us in welcoming them to the Border team.



Christmas Support Opening Hours

We wish all our customers a very Merry Christmas.


Thursday 24th December 8.30 - 12 noon
Friday 25th December Closed
Monday 28th December Closed
Tuesday 29th December 8.30-5.30
Wednesday 30th December 8.30-5.30
Thursday 31st December 8.30-5.30
Friday 1st January  Closed
Monday 4th January 8.30-5.30


CounterAct release – 2.4C




We are in the process of sending out CounterAct release 2.4Cto all our customers.


In this latest upgrade, we have added some major improvements to Delivery Scheduling:




CounterAct: tickQuick to Learn tickEasy to Use tickFirst Class Support   |   To arrange an demonstration call 01600 715 139

Border Merchant Systems Ltd, Singleton Court Business Park, Wonastow Road, Monmouth, NP25 5JA