First-class customer service

At Border Merchant Systems we know that our CounterAct software provides the perfect solution for builders' merchants, plumber merchants and other merchant businesses. But don't just take our word for it - read some of our customer comments for yourself.

As part of our commitment to continually improve our customer service, every two years we ask all our customers to complete a customer satisfaction survey. In the last survey we conducted:

79% rated our service as excellent

Our customers depend on us to provide reliable, useful software and exceptional customer service. We do our best to meet and exceed their high standards. Here’s what our customers say about our efforts.


Browning Jones & Morris Ltd - Builders' and Plumbers' Merchants

CounterAct is very user friendly and just right for our business needs.

Builders’ Merchant Company Ltd - Roofing and Building Supplies

Very pleased with Border. We are not just an account with yourselves, we are friends.

G Christie & Sons (Leith) Ltd

Good software well supported with good people working there. Who could ask for more?

Coastal Building Supplies Ltd

An all round very good service. Very helpful and friendly staff.

AC Leigh - Ironmongery

We find the CounterAct system to be right for our operation. I like the fact that it is being constantly updated and that new features are being developed.

LBS Builders Merchants

The installation of our new server this year was very professional, with little or no disruption to the business. The results of which we are very pleased with.

Pagets Builders Merchants

Support is excellent. In my view, we always receive a prompt response and usually, there is a practical resolution-if not, items are placed on the upgrade suggestion list. The Northern User Group Meeting is an excellent development.

Inter-Line (South West) Ltd - Builders' Merchants

Excellent system and service and very helpful staff - Ever since we created a project to go computerized in 2006 we are glad we made to the decision to bring on board Counteract and work with Border Merchant Systems.

Robert Pochin Ltd - Kitchen and Bathroom Merchants

I think Border have a great team working for them and your support and helpfulness is second to none, keep up the good work.

J & Bs Ltd - Plumber's Merchants

Since starting our business with BMS any problems that I have encountered have been sorted out quickly, efficiently, and the service is always very professional. Also as I am not a computer 'wizard' and any questions I have asked have always been answered in a straightforward easy to understand manner, which has not always been the case with other support lines I have dealt with. This was also the case with the initial set up, it was handled in a very easy to understand way.

Sydenhams - Builders' Merchants

Consistently good over many years - long may it continue!

Shropshire Building Supplies

Fantastic help, even when it is not strictly BMS domain you will always try and give helpful information and support.

TW Thomas & Co Ltd - Bathroom Merchants

Cannot fault the service we received from support, and find CounterAct easy to use.

Humber Merchants Ltd - Builders, Plumbers and Engineers' Merchants

After 7 years, the system still meets our needs and still has the capacity to grow if we so wish. The support is brilliant and the staff listen to our problems (which are few) and act on them promptly.

Beers Timber & Building Supplies

We have a well established relationship with BMS, and hope to continue that for a long time. The product is excellent and improving all the time. This accompanied with the first class support make a complete package which I believe would benefit any prospective user, we have certainly benefited.

CounterAct: tickQuick to Learn tickEasy to Use tickFirst Class Support   |   To arrange an demonstration call 01600 715 139

Border Merchant Systems Ltd, Singleton Court Business Park, Wonastow Road, Monmouth, NP25 5JA