At Border Merchant Systems we know that our CounterAct software provides the perfect solution for builders' merchants, plumber merchants and other merchant businesses. But don't just take our word for it - read some of our customer comments for yourself.
As part of our commitment to continually improve our customer service, every two years we ask all our customers to complete a customer satisfaction survey. In the last survey we conducted:
Our customers depend on us to provide reliable, useful software and exceptional customer service. We do our best to meet and exceed their high standards. Here’s what our customers say about our efforts.
CounterAct is very user friendly and just right for our business needs.
Very pleased with Border. We are not just an account with yourselves, we are friends.
Good software well supported with good people working there. Who could ask for more?
An all round very good service. Very helpful and friendly staff.
We find the CounterAct system to be right for our operation. I like the fact that it is being constantly updated and that new features are being developed.
The installation of our new server this year was very professional, with little or no disruption to the business. The results of which we are very pleased with.
Support is excellent. In my view, we always receive a prompt response and usually, there is a practical resolution-if not, items are placed on the upgrade suggestion list. The Northern User Group Meeting is an excellent development.
Excellent system and service and very helpful staff - Ever since we created a project to go computerized in 2006 we are glad we made to the decision to bring on board Counteract and work with Border Merchant Systems.
I think Border have a great team working for them and your support and helpfulness is second to none, keep up the good work.
Since starting our business with BMS any problems that I have encountered have been sorted out quickly, efficiently, and the service is always very professional. Also as I am not a computer 'wizard' and any questions I have asked have always been answered in a straightforward easy to understand manner, which has not always been the case with other support lines I have dealt with. This was also the case with the initial set up, it was handled in a very easy to understand way.
Consistently good over many years - long may it continue!
Fantastic help, even when it is not strictly BMS domain you will always try and give helpful information and support.
Cannot fault the service we received from support, and find CounterAct easy to use.
After 7 years, the system still meets our needs and still has the capacity to grow if we so wish. The support is brilliant and the staff listen to our problems (which are few) and act on them promptly.
We have a well established relationship with BMS, and hope to continue that for a long time. The product is excellent and improving all the time. This accompanied with the first class support make a complete package which I believe would benefit any prospective user, we have certainly benefited.