WC Plumbing & Heating & Bathroom Supplies, based in Worcester, is a supplier of hardware, plumbing and heating equipment to the builder, plumber and electrical trades.
Steve Walker, Director of WC Plumbing & Heating & Bathroom Supplies Ltd said;
“We identified the need for a Software system that will not only help us make efficiencies and identify savings, but will also help us to deliver a world-class customer service. We have seen over many years in the trade that the most efficient merchants are the ones who have invested in the very latest Software.”
Steve goes onto explain the many benefits CounterAct gives. “Since implementation in March 2015, there are already so many benefits to our business it is hard to just pin point a few. However, we have already seen improvements to the bottom line in terms of profit as automating processes have reduced manual errors and inconsistencies for example quote terms are now all set up for each customer. Stock taking and accounting is so much easier and our customers are really benefiting from a much quicker and more automated service.”
“We are already seeing the payback on this vital investment as CounterAct has reduced administration, improved consistency and has helped us monitor cost and ultimately increase profits.”
Phil Davies, Commercial Manager at Border commented, “We are delighted that WC Plumbing & Heating & Bathroom Supplies has chosen our CounterAct Software. We are helping them improve their business by providing software tools that will help them to better manage the business and grow to meet their strategic business objectives. Border Merchant supports customers every step of the way, and we take great pride in offering the very best levels of customer service and continuing support”.