We work closely with timber merchants, roofing merchants, plumbers' merchants, ironmongers' merchants and builders' merchants to give them a fully integrated system which is uniquely designed for every aspect of their trade.
Our CounterAct software is innovative and tailor-made for builders' merchants. It's easy to use and we support you every step of the way. Because Border was originally formed as a support company, looking after our customers has always been our number one priority.
We look to build long term relationships with our users. We know that customers who make best use of the facilities that CounterAct provides will grow and prosper.
We hold regular user meetings for our customers every year. These free events are fantastic opportunities for our customers to help them get the most from their investment in CounterAct. As well as that, they give us valuable feedback on what features they would like added to the system in future.
Border has its own team of highly experienced programmers who develop CounterAct in house from our offices in Monmouth. As a result, the system has a consistent look and feel. Our software is written specifically for merchants, it is designed to be easy to use.
Our users have a say in how CounterAct develops. Every enhancement request from a customer is logged on our call system. So along with feedback from our user meetings, our customers help shape the on-going development roadmap of their software system.
All CounterAct users get software upgrades included as part of their support contract. We release approximately two new issues every year.
Our support team strive to provide excellent service. They are friendly and knowledgeable and are happy to help, whatever the query. Border was originally formed as a support company so providing first class software and support to our existing users is at the centre of everything that we do.
We don’t use third party companies to install and train your staff on our software. We can provide a complete installation package including hardware, software, data-conversion from your current system, on-site installation and training.